Terms and Conditions

These terms govern the sale of tickets to the Praguephoria experience operated by Praguephoria s.r.o., company ID 24577031, registered office Nové náměstí 1370/12, Uhříněves, 104 00 Prague 10, Czech Republic, registered at the Prague City Court, file no. C 443543. Venue: Karmelitská 379/18, Malá Strana, 118 00 Prague 1.

Subject

The subject is a ticket to an approximately 30-minute experience combining a historic carriage ride with a virtual reality tour of Prague in 1890. The experience runs daily from 8:00 to 20:00 at selected times.

Booking and conclusion of contract

You book online by selecting a time slot and number of guests. The contract is concluded once your payment is received. After payment you receive an electronic ticket with a QR code and an order code at the e-mail you provided.

Price and payment

The price per person is 597 CZK and is stated as final. Payment is made online by card through a secure payment gateway. A booking is valid only after successful payment.

Electronic ticket

The ticket is valid for the specific booked time slot and number of guests. On arrival present the QR code to our staff, either printed or on your phone. We recommend arriving a few minutes before the start.

Conditions of participation

  • The experience is suitable for guests aged 6 and over; younger children may ride accompanied by a parent without a VR headset.
  • Virtual reality may not be suitable for people prone to motion sickness, pregnant guests, or people with certain medical conditions. If in doubt, consult your doctor.
  • Staff may refuse participation to a person under the influence of alcohol or other substances without a refund.

Cancellation and changes

You can cancel or reschedule your booking free of charge up to 24 hours before the start. Details and the procedure are in our refund policy.

Cancellation by the operator

If the experience cannot take place for technical, operational or safety reasons, we will offer an alternative time slot or refund the full price.

Gift vouchers

Gift vouchers are valid for 12 months from issue and can be redeemed for any available time slot. A voucher is transferable but cannot be exchanged for cash.

Complaints and governing law

File any complaint at [email protected] with your order code. The contractual relationship is governed by the law of the Czech Republic. Consumers may turn to the Czech Trade Inspection Authority for out-of-court dispute resolution (www.coi.cz).